Introduction to CILA Certificate CH2 Claims Handling

Are you preparing to take the CILA Certificate CH2 Claims Handling exam? Wondering what’s inside the coursebook, what topics are covered, and whether there’s a more flexible way to study? Let me help you get started on the right foot. 👋 I’m Sue Taylor, long-standing CILA member, insurance trainer, and author of many well-known insurance texts. I've contributed to much of the new CILA exam material—though don’t worry, I don’t have access to the actual exam questions… so no need to kidnap me! 😄 What's Covered in the CH2 Coursebook? The official CH2 study material from CILA is split into 12 chapters, taking you step-by-step through: ✅ The construction of an insurance policy ✅ Policy conditions and warranties ✅ In-depth review of common perils ✅ Claims validation and negotiation ✅ The duty of reasonable care (Chapter 6) ✅ Mitigation of loss ✅ Gradually operating causes (and their exclusions) ✅ Underinsurance ✅ Repudiations ✅ Fraud detection and prevention ✅ Financial crime 📘 Pro Tip: Start with the coursebook. The multiple-choice exam questions are based directly on its content. 🎯 Also, be sure to download the CILA Syllabus and Assessment Criteria from their website—this will help you stay focused.